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Customer Support


Context Help

If you get lost inside our web hosting Control Panel, the first thing you should do is push the Help button, which is present on each page. A pop-up menu will appear. It offers elaborate info about all the actions that you can carry out on that particular page. Each pop-up menu appears on the same page so that you can quickly get back to your work.

Video Tutorials

We have an extensive collection of how-to videos clarifying how to use our web hosting Control Panel. They're shot for those of you who would like to see how things are getting done instead of only reading articles. Thus, everyone can swiftly find their way around our web hosting Control Panel by merely watching our step-by-step educational video clips.

F.A.Q.

If you can't find the solution you are looking for, take a look at our extensive Frequently Asked Questions section, which contains questions asked by actual individuals and provides practical solutions. We frequently update our FAQ database with new entries in order to encompass all the new additions and innovations related to our web hosting platform.

Ticketing System

If you still can't find the solution you are looking for in the Frequently Asked Questions database either, you can touch base with our excellent team of customer support engineers available 24/7 and eager to help you with any query. Each trouble ticket you open will be answered within 1 hour (the average response time being only twenty minutes), so you won't have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 76729

Sales Lines Working Hours:
Monday to Friday:
09.00 AM - 11.00 PM GMT/UK
05.00 AM - 07.00 PM EST/USA
07.00 PM - 09.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com